Get Help With
Your Device

1. Open the FaceTime app (green camera icon)
2. Tap New FaceTime
3. Type the name or phone number of the person
4. Tap the green Video button to call

1. Open Google Meet or Zoom
2. Tap New Meeting or Start a Meeting
3. Share the link with the person you want to call

1. Swipe left on your home screen — apps may be on another page
2. Or swipe down from the middle of your screen to open Search, then type the app name

1. Tap the small grid of dots at the bottom of your screen (App Drawer)
2. Scroll or type the app name in the search bar at the top

1. Restart your phone — hold the power button, tap Restart. This fixes most slowness.
2. Close unused apps — swipe up from the bottom (iPhone) or tap the square button (Android) and swipe apps closed.
3. Check storage — go to Settings → Storage. If almost full, delete old photos or unused apps.
4. Update your software — Settings → General → Software Update.

1. Go to Settings → Display & Brightness → Text Size
2. Drag the slider to the right to make text bigger
3. Also try: Settings → Accessibility → Display & Text Size → turn on Bold Text

1. Settings → Display → Font Size
2. Drag the slider to make text bigger

1. Go to Settings
2. Tap WiFi
3. Make sure WiFi is turned On
4. Wait a moment — a list of nearby networks will appear
5. Tap your home network name
6. Type your WiFi password and tap Connect or Join

1. Press Side button (right side) + Volume Up (left side) at the same time
2. You'll see a flash and hear a click. Photo is saved to your Photos app.

1. Press the round Home button + the Top/Side button at the same time

1. Press Power button + Volume Down at the same time
2. Or swipe down from the top of the screen and tap the Screenshot button

1. Look at the bottom-right corner of your screen for the WiFi icon (curved lines) or a small computer icon
2. Click it once
3. A list of nearby WiFi networks will appear
4. Click your home network name
5. Type your WiFi password → click Connect

1. Look at the top-right corner for the WiFi icon
2. Click it → click your home network name
3. Enter your password → click Join

1. Find your web browser — Edge (blue "e"), Chrome (colourful circle), or Safari (compass icon on Mac)
2. Double-click to open it
3. At the very top you will see a long white bar — this is the address bar
4. Click it once (any text will turn blue)
5. Type the website address — for example: myissueslearn.com
6. Press the Enter key on your keyboard

1. On the website's login page, look for a small blue link that says "Forgot Password?" — usually below the password box
2. Click it
3. Type your email address → click Submit
4. Open your email — you will receive a reset link
5. Click the link in the email and follow the steps to set a new password

1. Hold the Ctrl key (bottom left of keyboard) and press + to make text bigger
2. Hold Ctrl and press - to make it smaller
3. Hold Ctrl and press 0 to reset to normal

On Mac, use Command (⌘) instead of Ctrl.

• Windows: Settings → Accessibility → Text Size → drag the slider
• Mac: System Settings → Accessibility → Display → increase text size

• A pop-up or email saying "Your computer has a virus — call this number NOW!"
• Someone calling you claiming to be Microsoft, Apple, or your bank
• Emails with spelling mistakes, urgent warnings, or unexpected links
• Any request to pay using gift cards or wire transfer

• Never click links in emails you weren't expecting
• Go directly to websites by typing the address yourself
• Never give anyone your password — not over phone, email, or text
• If unsure, close everything and call someone you trust first

1. Open your web browser (Edge, Chrome, Firefox, or Safari)
2. Click the address bar at the top
3. Type: myissueslearn.com → press Enter
4. Click Sign In at the top right
5. Enter your email and password → click Sign In
6. Click My Classes or find your class and click Join Live